Bam Architects engaged with Enterprise Dynamics to carry out a Customer Experience Journey audit. Naturally we were cautious about who we got to engage with your clients on our behalf, but Kosie did a superb job of getting our clients to share the truth with us and doing it in a way that built further trust and deepened relationships. This was followed by in depth workshops to turn the feedback into an action plan. I rate this as the most valuable program that our company has undertaken in the last 27 years!